Frequently Asked Questions
How may we help you?
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Returns
How can I make a return?
You can ask for a return within 30 days of receipt, if you want to do so, just log in to your account and locate the product from the order that you want to return, then follow the steps. Keep in mind that in order for you to be eligible for a return, your product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you have more questions, don't hesitate to contact us.
Does a return cost me anything?
Depends on wich return option you wish to choice. We can either refund you 50% of the value of the product as a gift card, for wich you won't have to pay anything, and you get to keep the product for yourself, or we can refund 100% of your money back to your card balance after you send us the product that you ordered, in this case the expenses for the returning of the product are on your behalf.
If you have more questions, don't hesitate to contact us.
When will I get my money back?
If you choose to get refunded with a gift card, we will send it to you in 1-2 days. If you wish to get refunded to your bank account we will send you back your money within 5-7 days from us receiving the product back. Keep in mind that the bank may take some days to process the payment too.
If you have more questions, don't hesitate to contact us.
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Orders
How can I track my order?
You can track your order anytime by logging in to your account and locating the order you wish to track, next to it should be displayed where the order stays right now.
If you have more questions, don't hesitate to contact us.
Can I modify my order?
If you wish to modify your order you should contact us as soon as possible so we can make the changes for you.
If you have more questions, don't hesitate to contact us.
Can I cancel my order?
Yes, you can cancel your order but make sure to contact us as soon as possible if you wish to do so.
If you have more questions, don't hesitate to contact us.
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Delivery
How much does the delivery cost?
All orders enjoy free shipping, so you don't have to worry about delivery costs.
If you have more questions, don't hesitate to contact us.
How long is the delivery time?
Delivery time is 10-20 days from ordering, if there is something that will slow down this process we will make sure to contact you.
If you have more questions, don't hesitate to contact us.
Do you deliver in my country?
We currently deliver orders in the following countries: Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States. You can select your country form the drop down menu in the bottom of the page.
If you have more questions, don't hesitate to contact us.
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Payment
What payment methods do you support?
We currently support this types of payment methods: American Express, Apple Pay, Mastercard, PayPal and Visa.
If you have more questions, don't hesitate to contact us.
Is your payment gateway secure?
Yes, our payment gateways are constantly updated to use the latest security technologies available and we never store any of your payment information to ensure you shop and pay with peace of mind all the time!
If you have more questions, don't hesitate to contact us.
Can I still pay if my card currency is not euro?
Yes, you can still pay on our website even if your card currency is not euro, the amount of the order will be automatically converted for you.
If you have more questions, don't hesitate to contact us.
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Product
Product color is wrong, can I change it?
Yes, if you received a product with a wrong color be sure to contact us and we will change it for you.
If you have more questions, don't hesitate to contact us.
I don't like the product I ordered, can I return it?
Yes, you can return any product you ordered back to us within 30 days of receipt if you didn't like it in person, you can do this trought your account or by contacting us. Keep in mind that in order for you to be eligible for a return, your product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you have more questions, don't hesitate to contact us.
The product I ordered didn't show up, what now?
If the product you ordered didn't arrive after more then 20 days from ordering be sure to contact us and we will solve the problem for you.
If you have more questions, don't hesitate to contact us.